RETURNS & CANCELLATION POLICY

Returns & Cancellation Policy – Flowrose.ae

Thank you for choosing Flowrose.ae. We are dedicated to providing premium-quality flowers, elegant arrangements, and exceptional service. As our products are perishable, we have a clear Returns & Cancellation Policy to ensure transparency and customer satisfaction.

Order Cancellations

1. Before Dispatch

  • Orders may be cancelled at any time before they are dispatched.
  • To request a cancellation, please contact us via:

    Email: contact@flowrose.ae

    Phone: +971 04 552 8279

Please provide the following details to process your request quickly:

  • Order Number
  • Customer Name
  • Billing Address
  • Recipient Name

2. Cancellation Notice

  • A minimum of 48 hours’ notice prior to the scheduled delivery date is required for cancellations.

3. After Dispatch

  • Once your order has been prepared or dispatched, we are unable to cancel it due to the perishable nature of fresh flowers and gifts.

Returns

1. Flowers & Perishable Items

  • Due to the fragile and time-sensitive nature of flowers, we cannot accept returns once an order has been delivered or dispatched.

2. Non-Perishable Items

  • For items such as vases, gift add-ons, or other non-perishable products, returns may be possible. Please contact us for return instructions within 48 hours of receiving your order.

3. Damaged or Incorrect Deliveries

  • If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery.
  • Our team will investigate the issue and offer an appropriate solution, which may include:


    A replacement arrangement


    Store credit


    A refund (as applicable)


Refunds

1. Refund Authorization

  • Refunds will only be processed once approved by our Customer Care team.
  • Authorized refunds will be credited back to the original payment method within 7 business days.

2. Processing Time

  • Refund timelines may vary depending on your bank or card provider. Flowrose.ae is not responsible for delays caused by financial institutions.

Customer Care

For all cancellations, returns, or refund-related inquiries, please reach out to our Customer Care team:

Email: contact@flowrose.ae

Phone: +971 04 552 8279

Available Monday to Sunday, 10:00 AM – 9:00 PM