RETURNS & CANCELLATIONS POLICY

We want every Flowrose experience to be perfect. Here's what you need to know:

Returns
Due to the nature of fresh flowers, we're unable to accept returns once an order has been delivered. If something isn't right with your order, please reach out — we'll always do our best to make it right.

Cancellations
Need to cancel? No problem — as long as your order hasn't been dispatched yet. Contact our Customer Care team as soon as possible with your order number and we'll take care of it.

We appreciate your understanding, and we're always here to help.