Privacy Policy
Flowrose Flowers Trading
Trade License Number: 2596436
At Flowrose Flowers Trading ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our website and services.
By using our website or placing an order with us, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal data:
1.1 Personal Information You Provide:
-
Full name
-
Email address
-
Phone number
-
Billing and delivery address
-
Payment method details (handled securely by third-party payment processors)
-
Special instructions (e.g., card messages or recipient details)
1.2 Automatically Collected Information:
When you visit our website, we may collect certain data automatically, including:
-
IP address
-
Browser type and version
-
Device information
-
Pages visited and actions taken
-
Cookies and similar technologies
2. How We Use Your Information
We use your personal information for the following purposes:
-
To process and fulfill your orders
-
To deliver products to the correct address
-
To communicate with you regarding your order or customer support inquiries
-
To improve our website, products, and user experience
-
To send occasional promotions or marketing emails (only if you opt-in)
-
To comply with UAE laws and regulations
3. Sharing of Information
We do not sell your personal information. However, we may share your data with trusted third parties under the following circumstances:
-
Delivery Partners: To fulfill orders and ensure timely delivery.
-
Payment Processors: Such as Stripe or other platforms for secure transaction handling.
-
Service Providers: Web hosting, marketing tools, or analytics platforms (e.g., Google Analytics).
-
Legal Obligations: If required by UAE authorities or for fraud prevention.
4. Cookies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. All payment information is processed through secure third-party gateways and is not stored on our servers.
6. Your Rights
You have the right to:
-
Access the personal data we hold about you
-
Request correction or deletion of your data
-
Opt-out of marketing communications at any time
-
Withdraw consent for data usage (where applicable)
To exercise these rights, contact us using the information provided below.
7. Retention of Data
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for the privacy practices of these websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review it periodically.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, or if you would like to access, update, or delete your personal information, please contact us:
📧 Email: contact@flowrose.ae
📞 Phone: 0508744887
📍 Address: Shop No.1, K-13 Greece Cluster, International City, Dubai, UAE.
